If for any reason the customer is not satisfied with their purchase, unworn items can be returned for size change but not model or color change within 14 days from the date of receipt of the goods. The refund is not foreseen in any case.
The thread on the items to be returned must not be cut or broken.
Instructions for the return and exchange.
To request the return authorization you must send an email to & nbsp ; firstname.lastname@example.org & nbsp; or a whatsapp at number + 393343662841 indicate the customer data or e-mail address and the order number. Indicate the order and the items to be returned, and indicate the type of i desired compensation. Once the procedure is completed Babouchesfrulan.com will send a confirmation by e-mail, containing the shipping label and the instructions to be respected to return the goods.
The return shipment made with the courier indicated by Babouches Frulan will be FREE.
If the return is sent back using a different courier, all costs will be borne by the customer.
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Only one type of compensation is available: Measure change.
It is possible to change only for a different size of the same item, if available and only if the desired size for the compensation is no longer available, the customer will receive a code of the total value of the returned items but only after verifying that the item is intact and complies with all the policies indicated for the return.
Any cost originally incurred for shipping the order will be included in the Store Credit only if all the items purchased are returned. < / span>
Can be used only once within 3 months from the time of return;
Cannot be accumulated with other Store Credits;
Must be used entirely in an order of equal or greater value.
Refund on Store Credit
Refund will be made as soon as the return arrives at the warehouse by Babouches Frulan and the garments will be verified.
The security thread on returned items must not be cut or broken. The soles of the shoes must be in perfect condition and show no signs of any kind.
Each garment must be returned with all labels and tags attached, and including all original packaging and accessories (dustbags, box etc.) received together with the order.
All footwear must be returned together with their original box, which is considered to all intents and purposes an integral part of the product itself and which must not have been in any way damaged and / or altered, nor used as single external packaging.
For all aspects not specifically expressed, the European legislation for distance trading is valid.